Last modified: 2021-06-24 Effective date: 2021-06-24.
4. Contact Information
Please address any questions, comments and requests to our contact form at www.sentryhealth.ca/contact-us. If you do not receive a satisfactory response please mail us at:
Chief Information Security Officer
86 Angeline St. S Unit 200
Lindsay ON, K9V 3L5
Or via email: email@example.com; firstname.lastname@example.org
Or via fax: (705)328-1842
6. Collection of Personal Information
6.1 Collection of information at registration. Registration is required if you want to use the Product and Services. [Health Care Providers may register at sentryhealth.ca. Other users may either sign in through sentryhealth.ca and other social media sites or register using an online form located at sentryhealth.ca.] As part of this registration, we will require that you submit certain information that is relevant to the purposes of the Product and Services. We collect the following information (“Personal Information”) from our subscriber’s registration information: first and last name, date of birth, gender, phone number, email address, and password.
6.2 Mobile Device Location Information. Upon registration or the use of our location-enabled services on the Product and Services (for example, when you access services from a mobile device), we may need to collect and process information about your actual Global Positioning System location (including the latitude, longitude or altitude of your mobile device) and the time the location information was recorded. Some of these services require your personal data for the feature to work and we may associate location data with your device identification and other information we hold about you. If you wish to use the particular feature, you will be asked for your consent. If you do not want your location information collected when you use the Product and Services, please contact your device manufacturer or platform provider to determine how to disable the collection of this information.
6.3 Collection of information when you use the Product and Services. When you use the Product and Services, we automatically collect and store certain information about your computer or device and your activities including: the IP address of your computer; the unique mobile device identifier; technical information about your computer or mobile device such as they type of device, mobile device identification number, web browser, other browser information (e.g. size, connection speed and connection type), and operating system or platform; your preferences and settings (time zone, language, etc.); demographic information; platform use information and analytics; and your internet provider or mobile carrier name.
6.5 Collection through interaction with the Product and Services. We may collect your Personal Information when you communicate it to us by use of one of our web forms or other interactions with the Product and Services, by email, or by any other means of communication.
The Product and Services offers publicly-accessible blogs and allows you to create personal profiles which can be seen by others (collectively, “Public Content”). This Public Content and any of the information you post to the Site, such as reviews, are intended for public consumption. You should be aware that any information you provide in this area may be read, collected, and used by others who access them. We take no responsibility for any information which you or your employees, agents, contractors and representatives post or publish on the Product and Services and you agree to indemnify and hold us harmless for any loss, cost, complaint, damage, claim or liability whatsoever arising from any such post or publication. We may post your testimonials along with your name on the Product and Services from time to time if such information is provided to us.
[If you are logged into social media sites such as sentryhealth.ca, and you access but are not logged into the Product and Services, we may receive information from such social media site to make it easier for you to create an account on the Product and Services and show you relevant content from your friends on such social media. This information personalizes your experiences and helps you create an account. You can also connect your account on third party social media like sentryhealth.ca, in which case we may collect and store information identifying your account with the third-party service.]
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
6.6 Traffic Data. “Traffic Data” is collected by the Product and Services and our third-party traffic analysis provider through the use of software that is included on the Product and Services as well as cookies that are stored temporarily on your computer. Together, these technologies help us manage our content by identifying which content is effective.
6.10 Location Data. When you access the Product and Services using a web browser or other application, we may gather and store certain types of information including: traffic data from your browser, your IP address, location, GPS signals sent by a mobile device, cookie information, and the pages you visit on the Product and Services. Traffic data is helpful in identifying and fixing problems with the Product and Services.
7. Use and Disclosures of Personal Information
The Company will not use or disclose Personal Information for purposes other than the identified purposes of the Product and Services. We may use your Personal Information (defined above) to:
a. provide services to our Health Care Providers;
c. provide customer service and support, administrative messages, resolve disputes, and troubleshoot problems including helping third-party service providers fulfill their functions;
d. fulfill your requests for certain features of Product and Services;
e. customize, measure and improve the Product and Services;
f. offer or provide you with products or services including providing you information relating to receipts, technical notices, updates and security alerts;
g. inform you of targeted marketing, service updates, and promotional offers unless you opt out;
h. assist us to measure our performance and to share performance information with others;
i. comply with legal or regulatory requirements (as described below); and
j. fulfill other purposes, subject to your explicit consent
7.2 Third-party Disclosure. We may share personal information or feedback with affiliates, third-party vendors, consultants and other service providers who work for us. We may share your first name and comments or feedback with third-parties. We will not tie any other information, other than your first name, that can identify you to your comments or feedback. However, third-parties may be able to tell who you are from your comments, particularly if you provide your full name or your contact information in the comments.
7.4 Acquisition of the Company. In the event that the Company, or all or a portion of our business, or one or more of its divisions, is acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation, liquidation or another similar transaction, your Personal Information shall be one of the transferred assets.
7.5 Retaining Information. We may retain your personal information while you have an account with us and thereafter for as long as we need it for purposes not prohibited by applicable laws and subject to the provisions in our Terms.
7.6 Legally Compelled Disclosures. Notwithstanding the foregoing, the Company reserves the right (and you authorize the Company) to share or disclose your Personal Information when the Company determines, at its sole discretion, that the disclosure of such information is necessary or appropriate:
b. to investigate or respond to suspected illegal or fraudulent activity or to protect the safety, rights, or property of us, our users, or others;
c. to prevent prohibited or illegal activities; or when required by any applicable law, rule, regulation, subpoena, or other legal process.
For Health Care Provider users who register to use our Product and Services, we will collect Personal Information related to the Health Care Providers, including business contact name, email, phone number, address, as well names of practitioners and their specialties. We collect this Personal Information to connect Health Care Providers with prospective patients and clients.
When Health Care Providers Users engage the Company to provide Product and Services, we collect and analyze data related to our Health Care Providers customers on their behalf, such as: Appointments, name and contact information, fee schedules, communications (such as, interactions, telephone and video calls).Some of the Personal Information received by Company in connection with the Product and Services may be provided by Health Care Providers that are subject to health information data protection laws and regulations. In the United States, this includes rules issued under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Health Information Technology for Economic and Clinical Health Act of 2009 (HITECH), that govern the use and disclosure of certain individually identifiable health-related Personal Information (“Protected Health Information”) by covered entities and their business associates.
In this role, the Company is a data processor, processing data upon instruction from such Health Care Provider in order to provide the Product and Services. This data is shared only with the Health Care Providers.
In Canada, the Company is a service provider and may act as a service provider, information manager or electronic service provider under applicable privacy legislation, including Ontario’s Personal Health Information Protection Act (PHIPA) regulations.
7.8 Improvement of the Product and Service. To improve our products and services the Company uses demographic information collected about our users for our own business purposes, including forecasting demand for our products and services, improving our products and services and creating a personalized experience through targeted offers. Personal Information is not shared with third parties for these purposes.
8. Disclosure of Payment Card Information
To use certain services on the Product and Services, we may require credit or debit card account information. By submitting your credit or debit card account information through the Product and Services, you expressly consent to sharing of your information with third-party payment processors, other third-party service providers, and applicable businesses.
By providing your mobile phone number, businesses expressly consent to receive direct dial calls from us for any urgent and administrative issues. When you sign up for an account, you are opting in to receive emails and notifications from the Product and Services and other Product and Services users such as businesses signed up with the Product and Services.
9. Accuracy of Information and Individual Access
The Company relies on you to ensure that the Personal Information you enter into our system is as accurate, complete and up-to-date as necessary for the purposes for which it is to be used. You may make changes or corrections to your Personal Information at any time by request to the Company via email and contact information, as provided herein. [You may review or update your personal information by clicking your settings tab in your dashboard or in the menu located within your personal profile.]
When updating your personal information, we may ask you to verify your identity before we can act on your request. Unless required by law, we may reject requests that are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, or would be extremely impractical. Where we can provide information access and correction, and when required by law, we will do so for free.
We also make every effort to ensure the accuracy of the information in our reports, displays, articles and support queries. However, you must verify all information created from your use of the Product and Services.
We recommend that you consult a professional before completing any government or regulatory filing or otherwise relying upon the information, as the use of this information is at your own risk. You are responsible for ensuring that the information you have entered into our system is accurate, reliable and complete.
10. Healthcare Providers Access for your Employees or Contractors
If you are a Health Care Provider, in order for you to use certain features of the Product and Services, you may be required to provide Personal Information relating to your employees, agents, contractors and representatives (“Company Representatives”) from time to time. You acknowledge, and represent to us that you will not share your subscriber identification, and rather that your Company Representatives shall register for their own subscriber accounts on the Product and Services. You agree to indemnify and hold us harmless for any loss, cost, complaint, damage, claim or liability whatsoever arising from your disclosure to us of Personal Information relating to your Company Representatives to enable us to set up a user id for such Company Representatives.
11. Third Party Service Providers
12. Business Transfers
13. Links to Other Websites
14. Security Measures
In addition, we restrict unauthorized access through protective policies, procedures, and technical measures, including:
a. providing reasonable physical and electronic safeguards with regard to the storage of Personal Information;
b. limiting access to your personal Information to those employees or contractors who we reasonably believe need to come into contact with that information to provide products or services to you or in order to do their jobs; and
c. governing employees and other contractors by strict standards and policies to ensure that Personal Information is secure and treated with the utmost care and respect.
Please note that no data transmission over the internet or otherwise can be guaranteed to be completely secure. As a result, while we strive to protect your Personal Information, we cannot warrant the security of any information you transmit to us, and you do so at your own risk.
If you have a security related concern, please contact us at the contact details provided above. We will work closely with you to ensure a quick and personal response to your concerns.
We will never send email messages to customers requesting confidential information such as passwords, credit card numbers, or social security or social insurance numbers. Please do not act on any such emails as you may compromise your Personal Information by replying or by following links to a fraudulent website.