Privacy Notice

Last modified: 2021-07-05 Effective date: 2021-07-05.

Introduction

Your trust is important to Sentry Health.

Sentry Health wants to make sure you understand what personal information we may collect about you when you interact with Sentry Health, how we use your personal information, and how we keep it safe.

 

This privacy notice explains:

  • What personal information we collect about you;

  • How we use your personal information;

  • On what basis we use your personal information;

  • How long we keep your personal information;

  • That we may share your personal information with others and transfer it internationally;

  • How we protect your personal information;

  • You rights regarding your personal information;

  • What to do if you don’t want to provide us with your personal information; and

  • How we use cookies and where to find further information on our use of cookies

We may change this Privacy Notice from time to time. We encourage you to review this Privacy Notice periodically. If you have any questions please get in touch with us in our Contact Us section below.

 

What personal information do we collect?

The personal information we collect when we interact with us via this website includes:

Information you provide us with, such as:

  • Your name and contact information;

  • Email communication sent to Sentry Health;

  • A registration form when you register through our registration portals;

  • Gender, date of birth and information about your health;

  • Your messages that are sent over chat, instant messaging and sms;

Technical information, for instant through the use of cookies, such as

  • Activity data, such as when you completed a form on this website;

  • Information from your visits to this website, including the type of browser and operating system you use, access times, pages viewed, URLs clicked on, your IP address and the pages you visited before and after navigating to this website;

  • Social media tracking pixels that allow platforms such as Facebook, Twitter and Linkedin to interact with this website and give feedback on your actions; and

  • Device information, including the unique device identifier, hardware model, operating system and version and mobile network information.

Personal information we collect when we monitor other websites may include your public personal information, for example when we monitor digital conversations on public platforms to understand what people are saying about us. We may combine information that we have about you from various sources.

How do we use your personal information?

We may use your personal information to:

Provide you with information and services including:

  • Medical assessments, consultations and referrals

Contact and interact with you, including to:

  • Respond to your requests (for instance, appointment scheduling); and

  • Provide important notices and updates such as changes to our terms and policies, security alerts and administrative messages

Operate our business, including to:

  • Assist with scheduling and other requests;

  • Comply with applicable laws, regulations and guidance;

  • Comply with demands or requests made by regulators, government agencies, courtes and law enforcement authorities; and

  • Investigate and take action against illegal or harmful behaviour of users.

Improve our day to day operations, including:

  • Auditing, data analysis and research for internal purposes to help us deliver and improve our digital platform, content and services;

  • To monitor and analyse trends, usage and activities in connection with our products and services to understand which parts of our digital platforms and services are of the most interest and to improve the design and content of our platforms;

  • To improve our products and services and our communications to you; and

  • (where applicable) to ensure we have up-to-date contact information for you.

 

 

On what basis do we use your personal information?

Data privacy law sets out a number of different reasons on which a company may rely to collect and use your personal information.We use your personal information for the following reasons:

  • For legitimate business purposes: We use your personal information to make our communications with you more relevant and personalised to you, and to make your experience of our products and services efficient and effective. It also helps us to operate and improve our business and minimise any disruption to the services that we may offer to you.

  • To perform a contract to which you are a party: we may need to process your personal information to provide a product or service you request.

  • To comply with our legal obligations and other demands for information: It is important to us that we are able to comply with laws, regulations and guidance, as well as the other requests or demands for data as set out here. They affect the way in which we run our business and help us make our products and services as safe as we can.

  • You have given your consent: At times we may need to get your consent to allow us to use your personal information for one or more of the purposes set out above. See the “Your rights regarding your information” section for information about the rights that you have if we process your information on the basis of your consent.

 

How long do we keep your personal information?

We will always keep your personal information for the period required by law and where we need to do so in connection with legal action or an investigation involving Sentry Health. Otherwise, we keep your personal information:

  • For as long as needed to provide you with access to services you have requested;

  • Where you have contacted us with a question or request, for as long as necessary to allow us to respond to your question or request.

 

We sometimes share your personal information with others and transfer it internally

We may share your personal information with:

  • members of the Sentry Health group of companies; and

  • The following trusted third parties:

  • Our agents and suppliers, including those who provide us with technology services such as data analytics, hosting and technical support;

  • Our professional advisors, auditors and business partners; and

  • regulators, governments and law enforcement authorities;

Your personal information may be processed by Sentry Health, its affiliated companies and Sentry Health’s third party suppliers outside of your home country. Data privacy laws in the countries to which your personal information is transferred may not be equivalent to, or as protective as, the laws in your home country.

We will implement appropriate measures to ensure that your personal information remains protected and secure when it’s transferred outside of your home country, in accordance with applicable data protection and privacy laws.

 

Protecting your personal information

We use a variety of security measures and technologies to help protect your personal information from unauthorized access, use, disclosure, alteration or destruction in line with applicable data protection and privacy laws. For example, when we share your personal information with external suppliers, we may put in place written agreements which commits the suppliers to keep your information confidential, and to put in place appropriate security measures to keep your information secure. The transmission to us of information via the internet or a mobile phone network may not be completely secure and any transmission is at your own risk.

 

Websites that we do not own or control

From time to time we may provide links to websites or mobile applications that are not owned or controlled by us. This Privacy Notice does not apply to those websites. If you choose to use those websites, please check the legal and privacy statements posted on each website or mobile application you access to understand their privacy practices.

 

Your rights regarding your personal information

Data privacy laws provide you with a certain number of rights over your personal information.You may be entitled to:

  • ask Sentry Health for access to the personal information Sentry Health holds about you;

  • request the correction/or deletion of your personal information;

  • withdraw your consent to the processing of your personal information (where Sentry Health is processing your personal information based on your consent);

  • request to access the personal information you provide to Sentry Health; and

  • complain to your local data protection authority if your privacy rights are violated, of you have suffered as a result of unlawful processing of your personal information.

If you would like to exercise your rights or would like to raise a data protection concern, please let us know by getting in touch with us at the Contact Us section below.

 

What if you do not wish to provide us with your personal information?

Where you are given the option to share your personal information with us, you can always choose not to do so.

If you object to the processing of your personal information, or if you have provided your consent to process and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. This could mean that we may not be able to perform the actions necessary to achieve the purposes as set out in the section ‘How do we use your personal information?’ above or that you are unable to make use of the service and products offered by us.

 

Cookies and other technologies

Where you are given the option to share your personal information with us, you can always choose not to do so.

This website uses technology called “cookies” which allows this website to recognize and respond to you as an individual. You can choose to accept or decline cookies.

If you do choose to decline cookies, not all elements of this website may function as intended, so your website experience may be affected. For more information about our use of cookies, please see our Privacy Policy Section 6.7 – 6.10

 

Contact Information

Please address any questions, comments and requests to our contact form at www.sentryhealth.ca/contact-us. If you do not receive a satisfactory response please mail us at:

Victor Nguyen

Chief Information Security Officer

86 Angeline St. S Unit 200

Lindsay ON, K9V 3L5

Or via email: victor@sentryhealth.ca; privacy@sentryhealth.ca
Or via fax: (705)328-1842